Refund policy

Refund & Return Policy – Desikart

At Desikart, we take pride in delivering fresh, authentic groceries and daily essentials. Due to the nature of our products, we follow strict return guidelines to ensure safety and quality.

🛒 Returns Eligibility

We accept returns only if:

  • The product is damaged, defective, or incorrect
  • The item is unopened and unused
  • The request is made within 48 hours of delivery

📩 To request a return, email us at [your email] with:

  • Order number
  • Clear photos of the issue
  • Description of the problem

🚫 Non-Returnable Items

For hygiene and safety reasons, we do not accept returns on:

  • Perishable goods (fresh food, dairy, frozen items)
  • Opened or used products
  • Items without original packaging

💸 Refunds

Once your request is approved:

  • Refunds are processed within 3–5 business days
  • Issued to your original payment method
  • Shipping charges are non-refundable unless the error is ours

🔁 Replacements

We may offer:

  • Replacement for damaged/incorrect items
  • Store credit (if preferred)

⚖️ Australian Consumer Law

This policy operates in accordance with your rights under Australian Consumer Law. You are entitled to a replacement or refund for major failures.